Refund policy
Online Orders: Return Policy
All online sales are final. At this time, we do not accept returns or exchanges on online orders unless your book arrives damaged or defective, or you receive the wrong book.
Damaged, defective, or incorrect books
Please inspect your order when it arrives. If there is a problem, email us at orders@specialsauceclt.com within 7 days of delivery with:
- Your order number
- A photo of the damage (and of the packaging, if it was damaged in transit)
Once we've reviewed your request, we'll send you a replacement. If we need the original book back, we'll send you a prepaid return shipping label and instructions. Books sent back to us without first contacting us will not be accepted.
If a replacement isn't available, we'll refund your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
Questions
You can always reach us at orders@specialsauceclt.com.
In-Store Purchases: Exchange & Return Policy
Exchanges
We're happy to exchange books purchased in our store within 30 days of purchase. To be eligible, the book must be in new, unread, resalable condition, and you'll need your receipt or proof of purchase. If the new item costs more, the difference is paid at the time of exchange. If it costs less, the difference is issued as store credit or back to the original form of payment.
Damaged or defective books
If a book you purchased is damaged or defective, bring it and your receipt to the store within 30 days of purchase and we'll replace it with a new copy. If a replacement isn't available, we'll refund your original payment method.
Final sale items
Pantry items, home goods, sale items, gift cards, and special orders are final sale and cannot be returned or exchanged.
Questions
Email us at orders@specialsauceclt.com or ask any member of our team in store.
